Knowledge Base
Roker Plus
Various support articles to assist our clients and users.
Recent Articles
How to Set Up Appeal Alerts for Administrators
Overview This guide will provide instructions on how to add administrator e-mails to receive appeal alerts and updates, when a violator appeals a ticket. Step 1: Login to Roker. Step 2: Go to Violations > Settings > General Settings Step 3: On the ...Permit Types
Overview This article will walk you through the steps on how to add a new permit type, as well as edit/review current permit types. Prior to adding a new permit type, you need to ensure all Zone, Locations and Accepted Documents settings are ...How to Issue Violations
How to Issue Violations This article will provide patrollers with a step by step guide on how to issue validations. 1. Scan plate. 2. Review the plate, and select "Issue violation" Note: You can view active sessions at different locations by clicking ...Roker VMS Quick Start Guide
Overview Within this guide, you will find links to different articles outlining the steps to complete different functions within the Roker Violation Management System (VMS). Generally, the process outlined in this guide should be followed in the ...How to Manage Permit Facilities
Overview In this article, you fill find more information on how to manage permit facilities. View a step-by-step video guide here: Step 1: Login to the Roker admin portal. Step 2: Under the "Facilities" heading, select "Go to facilities". Step 3: ...
Popular Articles
How to adjust a violation amount
How to adjust a ticket or violation amount in Roker Plus Violation Management Step 1 Log into your RokerPlus Admin portal and click on Violations Step 2 Search for the ticket/violation, then click on the ticket # to be taken to the Ticket Details ...Roker Enforcement Quick-Start Guide
Overview Within this guide, there are links to other articles that show specific steps and offer more information to customize your set-up to best fit your organization. 1. Downloading and Setting up the Patrol App The mobile app can be downloaded ...How to update Bixolon Printer firmware (SPP-R300/310)
How to update Bixolon Printer firmware (SPP-R300/310) This article steps you through how to update the firmware on your older Bixolon SPP-R300 and 310 printers. The latest firmware version for this printer is V02.17. You can check your firmware ...LPR Settings: Confidence & Region
Confidence (See below for a screenshot of the confidence screen in the Patrol App) Confidence percentage is how the LPR scanner determines the probability of a plate being read correctly. Currently, we've set the Confidence at 85% which has been ...Offline Mode
Offline mode is a great tool to use in situations where cell service is poor. When you're using your device to run searches or issue violations in a low-service area - such as an underground parking lot - the app can run slowly as it drops service ...