Knowledge Base
Roker Plus
Various support articles to assist our clients and users.
Recent Articles
How to Set Up Appeal Alerts for Administrators
Overview This guide will provide instructions on how to add administrator e-mails to receive appeal alerts and updates, when a violator appeals a ticket. Step 1: Login to Roker. Step 2: Go to Violations > Settings > General Settings Step 3: On the ...Managing Violation Costs
Overview This article will provide details on how to manage violation costs by location, as well as "copy" costs from other locations. View the step-by-step video tutorial below: Step by Step Instructions: Step 1: Login to the Roker Administrative ...How to Issue Violations
How to Issue Violations This article will provide patrollers with a step by step guide on how to issue validations. 1. Scan plate. 2. Review the plate, and select "Issue violation" Note: You can view active sessions at different locations by clicking ...Roker VMS Quick Start Guide
Overview Within this guide, you will find links to different articles outlining the steps to complete different functions within the Roker Violation Management System (VMS). Generally, the process outlined in this guide should be followed in the ...How to Manage Permit Facilities
Overview In this article, you fill find more information on how to manage permit facilities. Step 1: Login to the Roker admin portal. Step 2: Under the "Facilities" heading, select "Go to facilities". Step 3: Search the location you'd like to revise, ...
Popular Articles
How to adjust a violation amount
How to adjust a ticket or violation amount in Roker Plus Violation Management Step 1 Log into your RokerPlus Admin portal and click on Violations Step 2 Search for the ticket/violation, then click on the ticket # to be taken to the Ticket Details ...How to add SAML users
Overview This article will give a quick step-by-step guide on how to add SAML users. Step 1: Login to the Roker portal. Step 2: Go to Settings > Users > "+ADD" found in yellow on the right side. Once you have filled out required fields, click "ADD".Roker Enforcement Quick-Start Guide
Overview Within this guide, there are links to other articles that show specific steps and offer more information to customize your set-up to best fit your organization. 1. Downloading and Setting up the Patrol App The mobile app can be downloaded ...Badge or Patroller ID's
Badge IDs The Badge ID field can be used as an alternate to the User ID. A user ID set automatically is printed on violations and is shown on all patroller reports, and is set automatically when a new user is created. However, as the User ID is set ...How to update Bixolon Printer firmware (SPP-R300)
How to update Bixolon Printer firmware (SPP-R300) This article steps you through how to update the firmware on your older Bixolon SPP-R300 printers. The latest firmware version for this printer is V02.17. You can check your firmware version on the ...