Knowledge Base
Roker Plus
Various support articles to assist our clients and users.
Recent Articles
How to Enable the Photo Upload Requirement Feature
Administrators can now enable photo upload requirements for patrollers when issuing violations. Please find the below guide on how to do this, and what each option entails: The below options can be changed and enabled by logging into the Enforcement ...How to Void a Violation
How to Void a Violation Step 1: Login to the Admin portal. Step 2: Select "Violations" on the taskbar Step 3: Search the violation you would like to void using the Plate Number or Violation Number, and then click "search" Step 4: Click on the correct ...How to Set Up Appeal Alerts for Administrators
Overview This guide will provide instructions on how to add administrator e-mails to receive appeal alerts and updates, when a violator appeals a ticket. Step 1: Login to Roker. Step 2: Go to Violations > Settings > General Settings Step 3: On the ...Managing Violation Costs
Overview This article will provide details on how to manage violation costs by location, as well as "copy" costs from other locations. View the step-by-step video tutorial below: Step by Step Instructions: Step 1: Login to the Roker Administrative ...Permit Types
Overview This article will walk you through the steps on how to add a new permit type, as well as edit/review current permit types. Prior to adding a new permit type, you need to ensure all Zone, Locations and Accepted Documents settings are ...
Popular Articles
How to adjust a violation amount
How to adjust a ticket or violation amount in Roker Plus Violation Management Step 1 Log into your RokerPlus Admin portal and click on Violations Step 2 Search for the ticket/violation, then click on the ticket # to be taken to the Ticket Details ...Roker Enforcement Quick-Start Guide
Overview Within this guide, there are links to other articles that show specific steps and offer more information to customize your set-up to best fit your organization. 1. Downloading and Setting up the Patrol App The mobile app can be downloaded ...How to update Bixolon Printer firmware (SPP-R300/310)
How to update Bixolon Printer firmware (SPP-R300/310) This article steps you through how to update the firmware on your older Bixolon SPP-R300 and 310 printers. The latest firmware version for this printer is V02.17. You can check your firmware ...LPR Settings: Confidence & Region
Confidence (See below for a screenshot of the confidence screen in the Patrol App) Confidence percentage is how the LPR scanner determines the probability of a plate being read correctly. Currently, we've set the Confidence at 85% which has been ...Offline Mode
Offline mode is a great tool to use in situations where cell service is poor. When you're using your device to run searches or issue violations in a low-service area - such as an underground parking lot - the app can run slowly as it drops service ...