Refund & Cancellation Policies

Refund & Cancellation Policies

Overview

This article will provide a guide on how to navigate Refund & Cancellation Policies.

View a step-by-step video tutorial here:


Step 1: Log in to the Roker Admin Portal.

Step 2: Select "settings" on the task bar, and a drop down on the left side will appear. Select "Cancellation and refund policy". On this screen, you are able to revise current policies, or add a new one (see below, highlighted in GREEN):





Step 3: To add a new policy, select the "add button at the right corner. To edit an existing policy, click the pencil icon under the "action" category (Highlighted in GREEN): 





Step 4: You may add refund criteria rules, specific to your needs in the settings page below:



Example: You would like to create a refund policy that if someone has been at the parking location for less then 4 hours they can get an 80% refund, you would want to set your refund perameters as "less than equal to" 4 hours,  and under "unit" you would indicate 80%. 


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