Admin
How to Enable the Photo Upload Requirement Feature
Administrators can now enable photo upload requirements for patrollers when issuing violations. Please find the below guide on how to do this, and what each option entails: The below options can be changed and enabled by logging into the Enforcement ...
How to Upload Bulk Users
Overview: This article will provide the steps needed to upload bulk users in enforcement. View the video tutorial here: Step 1: Login to the Roker admin portal. Step 2: Select settings > Company > Users Step 3: Download the template and fill in the ...
How to Upload Bulk Locations
Step 1: Login to the Roker admin portal. Step 2: Select settings > Location Step 3: Download the template and fill in the information as indicated in the sample line (highlighted in yellow): *Note: All fields with an asterisk next to the name is ...
How to Apply A Partial Payment
Step 1: Login to Roker Enforcement. Step 2: Go to Violations -> Violations Management -> Search the plate or violation #. Step 3: Click on the violation, and then select "actions" on the right side to view the drop down options. Then select "PD - Pay ...
How to Create A Structured Settlement
A structured settlement is a way to adjust the price of a violation for a set number of days. An example would be to decrease an overdue fine to the original fine amount to allow a violator additional time to pay at the reduced rate. Step 1: Login to ...
How to Make Bulk Violation Changes with a .csv File
Step 1: Login to the Roker Admin Portal. Step 2: Go to Violations and scroll to the bottom and select "advanced filters" (below in GREEN): *Note: You can leave all drop down fields blank (EX. Plate number, Location List, Violations Types). Step 3: ...
How to Change a Violation Status
Step 1: Login to the Roker Portal. Step 2: Select "Enforcement" and search the violation you'd like to revise. Step 3: Once you have selected the violation, select "Actions" . Under Actions, you can make changes such as: Void - This will void/cancel ...
View Ticket Details
Step 1: Login to the Roker Admin Portal. Step 2: Select "Enforcement" and search the violation # or plate #. Step 3: Select the violation you'd like to review by clicking the violation number and the display page for that ticket will formulate: Step ...
How to Add QR Codes to Bixolon Tickets
>> QR codes are there so that violators can scan and be taken directly to the payment page with violation number and plate number already selected >> It will still show all outstanding violations (not courtesy or warning notices) >> Only for Bixolon ...
Mark as Sent to Collections Agency
Step 1: Login to Roker Enforcement and select the "Violations Management" tab: Step 2: Search the violation # or plate to find the violation you're wanting to update. Step 3: Click on the Violation Number to review details of the violation: Step 4: ...
Violation Audit History
The Audit History is a log of all actions applied to a particular violation during the violation life cycle and can be viewed by all administrators. The Audit History will include both public and private notes written in the mobile application, as ...
Editing Owed Amount of a Violation
Editing the violation owed amount will override the outstanding amount owing for a particular violation. Violations that have been edited will not be subject to any automatic overdue penalties (see Setting Violation Costs - Violation Overdue ...
Violation Payments
Roker can process violation payments in a number of ways: Admin users can process payments through violation payments Admin Payments Payments are processed on through Violations -> Violation Payment. There are a number of ways to navigate to this ...
Manual Violations
There may be times that you want to manually add violations in Roker Enforcement. For example, if a patroller was issuing hand written violations, they could be manually added to Roker to be managed. To Manually Add Violation: Under Violations -> Add ...
Adding Permit Parkers
Step One In the Roker Enforcement web console, under sessions -> permits. Step Two Click on New Permit Parker (highlighted in green). Step Three In the Create Permit Parker popup, fill out the required information (see below). Step Four Click Save. ...
Adding Vehicles to a Permit
Adding the vehicle information to permit parking accounts will allow mobile users to search parking permits based on the licence plate. All vehicle information can be edited or deleted, at any time. Step 1: Navigate to Sessions -> Permits. You can ...
Exporting Reports
Under Reports, Roker allows for the exporting of various reports to either Excel or PDF, and sometimes both. _____________________ Export to Excel Create a report with the required data. Click Export to Excel at the top of the report results. The ...
Permit Parker Search
Parking Permits can be searched under a variety of parameters; any combination can be used, including partial. The screen (below) can be found under Sessions ->Permits. After the full or partial information has been filled out, click Search. The ...
Editing and Deleting Permit Parkers
Permit parkers can be edited or deleted at any time. To start, in the admin console of Roker, head to the Permit Parkers tab. Search for the permit parker you wish to edit or delete; you can do this by filling out any number of fields, or by click ...
Manual Validations
Part 1: Processing without payment The parker information can be processed with or without payment. To process a validation without payment, enter the required information (below) and then click the Process and Record Without Payment button. To ...
External Customer Validation
Validating an external customer allows any patroller or admin (with permission to validate) give free access to parking according to the parameters set below. To start, navigate to Validations > External Customer Validations. Fill out the required ...
Payments Reconciliation Report
The Bank Reconciliation report will list the following for the date range selected: All payments made through Roker for violations and validations including any API's All violations marked as paid in Roker To run the report, go to Reports > Payments ...
Collections Report
A Collections Report will display all outstanding violations for the date range provided. To start, navigate to Reports > Collections (above). Select the date range required as well as the group and location list, then hit the Create Report button ...
Violation Due Summary Report
This report will display the total number of violations issued by each patroller for the group, location and date range provided. To start, go to Reports > Violation Due Summary (above) and select the group, location and date range required (below). ...
Violation by Patroller Report
This report will display the total number of violations issued by each patroller for the group, location and date range provided. To start, go to Reports > Violation by Patroller, and select the group, location and date range required (below). Now ...
Parking Sessions Management Report
This report will display all parking sessions created from Roker and any external API's. Navigate to Sessions tab on the task bar, and select Sessions Management (below). Select the date range required and click Search. Be sure to select multiple or ...
KPI Report
A Key Performance Indicator report will display the performance results for the group and date range provided. You can select multiple or individual groups and locations. Important Note: The KPI Report does not include invoices marked as a courtesy ...
Abbreviation Legend
Access the Abbreviation legend from the Violations Management page, through Violations (see below). The Abbreviation Legend displays all abbreviations, both already defined in Roker and extras that you have added for violation types. Click on the ...
Creating your Customer Facing Payment Page
Overview: This article will provide both a step by step written and video guide on how to create your customer facing payment page. View a step-by-step video guide here: Step 1: Navigate to Settings > Company > Payment Configuration (see below). Step ...
Editing Company Details
To edit your company info, navigate to Settings > Company > Company Details. Note: this information will be gathered during the set up process but you can edit as you wish. The company logo can be added here and this will be used on you customer ...
Creating Violation Types
Violation types are used by patrollers to describe the type of violation under which an invoice was issued. The patroller chooses a violation type when issuing invoices. To start, go to Settings > Violation > Violation Types (below). Click on the New ...
Invoice Configuration
Invoice Configuration allows you to create and manage different invoice layouts and allows for different invoice configurations per location. The Invoice Configuration tab allows you to add new invoice configuration, edit or delete existing invoice ...
Managing Your Groups
Roker Patrol allows you to separate locations into groups to allow you to more easily manage your locations. For example Patrollers can be assigned to groups and can only issue violations from the mobile app to groups that they are assigned to. Admin ...
Setting Cost Structures
Cost structures are the dollar amounts assigned to violations, as well as the increased amount (if applicable) on late violations. Step 1: Under Settings > Violation > Cost Structures, click New Cost Structure. Step 2: Create a base cost (the initial ...
Adding a New Location
Overview: This article will provide a step-by-step guide (both written and video) on how to add a new location in Enforcement. View the step-by-step video tutorial here: Step 1: To add a new location in Roker Enforcement, first sign in then navigate ...
How to set up Zebra printers
The Zebra printer must be configured and set up before it can be used with the Roker Patrol app. Follow the instructions below to set up your printer and device. 1. Download Zebra Printer Setup Utility On your mobile device, open Google Play Store ...
Importing Permits & Parkers
Importing Permit Parkers The import function in Roker Enforcement allows you to upload a list of permits, including all details related to that permit holder (such as issued date, location, names, phone numbers, and multiple others) as well as the ...
Enforcement Search Page
When you first log into Roker Enforcement, the page below is the first page you'll see: This is the basic search page that pulls in all of the data for the license plate that you're searching for. Here you'll see the full list of all violations ...
Roker Enforcement Quick-Start Guide
Overview Within this guide, there are links to other articles that show specific steps and offer more information to customize your set-up to best fit your organization. 1. Downloading and Setting up the Patrol App The mobile app can be downloaded ...