How to Set Up Appeal Alerts for Administrators

How to Set Up Appeal Alerts for Administrators

Overview

This guide will provide instructions on how to add administrator e-mails to receive appeal alerts and updates, when a violator appeals a ticket.



Step 1: Login to Roker. 

Step 2: Go to Violations > Settings > General Settings





Step 3: On the left side, select "appeal configuration"




Step 4: Under Appeal Configuration, go to the bottom and type in which e-mail addresses you would like to receive appeal notifications, and click save.



*Note: When e-mails are updated, only those included when you hit "save" will receive appeal e-mails going forward. Previously saved e-mails will not continue to receive the appeal updates. 
riginalRemove

    • Related Articles

    • Appeal Management

      Overview An appeal is a way to dispute an issued ticket. This can be completed by the violator through payment portal, or it can be manually processed by an administrator. 1. Appeal Configuration Once you have logged in to Roker Admin, navigate to ...

    • Patrol - Tire Chalking

      Tire Chalking Tire-chalking needs to be set up by an admin on the location settings, and therefore will be applied to all plates entered or scanned on the location. Set Up Tire Chalking In the Roker Enforcement web app (back-end), log in and head ...

    • How to set up Zebra printers

      The Zebra printer must be configured and set up before it can be used with the Roker Patrol app. Follow the instructions below to set up your printer and device. 1.Download Zebra Printer Setup Utility On your mobile device, open Google Play Store and ...

    • LPR Settings: Confidence & Region

      Confidence (See below for a screenshot of the confidence screen in the Patrol App) Confidence percentage is how the LPR scanner determines the probability of a plate being read correctly. Currently, we've set the Confidence at 85% which has been ...

    • Roker Enforcement Quick-Start Guide

      Overview Within this guide, there are links to other articles that show specific steps and offer more information to customize your set-up to best fit your organization. 1. Downloading and Setting up the Patrol App The mobile app can be downloaded ...