Step 1: Login to Roker Admin Portal.
These steps will help you download general 1st and 2nd notice letters.
You can generate both types of letters in the following way, with the same process, on the same day. In general it is probably best to do 1st letter, then 2nd letter but in theory it doesn’t matter as the tickets are in different stages of eligibility. Sometimes, there may not be any tickets eligible for one or both notices.
Step 2: Go to Violations > Notices > Generate/Download Notice
b. Click Generate
c. Notice type -> Notice Letter 1 or 2, whichever you are running
d. Click on Fetch Eligible Tickets.
e. From here, either select individual tickets and hit Generate notice, or Generate All Notice to generate letters for every ticket.
Note: the letters will be generated automatically, and the status will be shown if you scroll to the bottom of the page. You can hit the Refresh button on the page (not the browser!) to update the status.
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