How to Adjust Amount of A Ticket

Step 1: Login to Roker admin portal.

Step 2: Go to the ticket you would like to adjust by doing a search for it. Once you have opened the ticket details, on the right side under Adjustments, click on Adjustment. 

To remove a late fee, follow the path below:

a. Adjustment type: reversal

b. Transaction: Late fee

c. Amount: amount to be removed

d. Notes: any additional administrative notes 

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