Ticket Details
How to Set Up Appeal Alerts for Administrators
Overview This guide will provide instructions on how to add administrator e-mails to receive appeal alerts and updates, when a violator appeals a ticket. Step 1: Login to Roker. Step 2: Go to Violations > Settings > General Settings Step 3: On the ...
Roker VMS Quick Start Guide
Overview Within this guide, you will find links to different articles outlining the steps to complete different functions within the Roker Violation Management System (VMS). Generally, the process outlined in this guide should be followed in the ...
Appeal Management
Overview An appeal is a way to dispute an issued ticket. This can be completed by the violator through payment portal, or it can be manually processed by an administrator. 1. Appeal Configuration Once you have logged in to Roker Admin, navigate to ...
Add/Edit Violation Court Calendar
Overview This section is to give step-by-step instructions on how you can schedule and maintain the court trial availabilities. Step 1: Login to the Roker Admin Portal. Step 2: Go to Violations > Settings > Court Calendar > Add Step 3: Fill out the ...
Add & Edit Violation Code
Overview This article will provide details on how to add/edit violation code(s). Step 1: Login to the Roker Admin Portal. Step 2: Go to Violations > Settings > Violation Codes > Add. Step 3: Fill out the information on the add page. Editing ...
Add to Collections
Overview This article provides step by step details on how to add a violation to collections. Step 1: Login to Roker Admin portal. Note: Tickets that have had their second warning letters sent out (NFDD), and are still outstanding, will now be ...
Generate Notice Letters
Step 1: Login to Roker Admin Portal. These steps will help you download general 1st and 2nd notice letters. You can generate both types of letters in the following way, with the same process, on the same day. In general it is probably best to do 1st ...
How to Adjust Amount of A Ticket
Step 1: Login to Roker admin portal. Step 2: Go to the ticket you would like to adjust by doing a search for it. Once you have opened the ticket details, on the right side under Adjustments, click on Adjustment. To remove a late fee, follow the path ...
Download CRC Report
Step 1: Login to the Roker admin portal. Step 2: Click on the data analytics tab. All tickets marked as CRC eligible will be shown here. Report Category: Ticket-Processing Report Select Report Type: Certificate Requesting Conviction This report only ...
Mark as CRC
Step 1: Login to Roker admin portal. Step 2: Go to Violations -> Certificate Requesting Conviction (C.R.C.) Eligible. Step 3: Click on "Mark CRC Eligible".
Import Registered Owner Information
Step 1. Login to the Roker Portal. Step 2. Go to Violations > Retrieve > Import Registered Owner (RO) Response to import the owner information that has been returned from MTO. Select Ontario, then select the file you saved in step 2, and hit ...
Requesting Owner Information
Step 1: Login to Admin Portal. Step 2: Go to Violations -> Create Registered Owner (RO) ->Request File Step 3: Select Ontario, then download and save the text file to your computer. ► Once this file is downloaded, you can no longer retrieve it! Make ...
How to Update a Notice Letter
Step 1: Use the NIC template you have on file to revise the letter to incorporate any changes. Step 2: Login to the Roker admin portal. Step 3: Select Violations, and under settings, select general settings (highlighted below in GREEN): Step 4: Once ...
How to adjust a violation amount
How to adjust a ticket or violation amount in Roker Plus Violation Management Step 1 Log into your RokerPlus Admin portal and click on Violations Step 2 Search for the ticket/violation, then click on the ticket # to be taken to the Ticket Details ...